TERMS AND CONDITIONS

Terms and Conditions

This STORE is an online order collection system, for companies that produce objects designed by ILIAS FRAGKAKIS

Placing orders

Fill in the order form and send the request by clicking on PLACE ORDER. We will reply with an e-mail containing the total order amount and bank details to proceed with the transfer. As soon as the payment has been received, we will proceed with the item’s production and its delivering. The items will be delivered to the address you indicate when ordering. We would recommend that you make sure to check the address you indicate, and to provide your telephone number and delivery instructions (preferred time, etc.) for the courier.

Each purchase will be accompanied by a regular invoice issued by the company that produces the product.

Orders/Order Changes

If you wish to make any changes you need to email sales@fragkakisilias.com quoting your reference number within 48 hours, as after this period the item will be in production and further changes will not be possible.

If you wish to cancel your order you must do so by contacting us within 48 hours of placing an order.

Once the payment is received we aim to dispatch within the date notified when ordering. However, please note that during our peak production period delivery delays can occur. If this should happen we will contact you with the current delivery time.
We are not responsible for any delays caused by strikes, accidents or weather conditions as these are out of our control.

Delivery

Delivery will be made to the delivery address supplied by you at the time of ordering. If you wish to change the address please make sure to let us know.
Occasionally, items can be lost in the delivery process. In this situation, we must wait up to 6 weeks in order to be able to replace a lost item. If your goods fail to arrive, please ensure that you contact us within 4 weeks of your placed order. After this time has passed refunds and replacements cannot be made.

Returns & Exchanges

As most of our products are made to order to your personal specifications, we do not hold stock for exchanges. When placing an order please ensure the correct color selection and size of your chosen item.

Note that slight variations in fabrication and color may occur. It is not possible to guarantee exact color representation due to the constraints of digital publishing. Also, measurements are approximate and may vary due to the handmade nature of our products. Please take this into consideration when ordering.

Unless the reason for return is due to a mistake on our behalf, or the product has developed a fault, you will be responsible for covering all costs of returning items to us. We are unable to accept responsibility for any parcels returning to us; therefore we suggest a tracked parcel.

Order Cancelation

We reserve the right to cancel the order for any reason.

If we do cancel your order we will notify you by e-mail and will re-credit your bank account as soon as possible. We will not be obliged to offer any additional compensation for disappointment.

RETURNS POLICY

// Contact Ilias Fragkakis before returning any items by email at  sales@fragkakisilias.com

Due to the bespoke nature of our products, there are no returns or exchanges of goods unless they are not the color and/or size requirements provided by you, or if there is a problem with quality control. Therefore, if you order an item and later decide you do not like the product, you are not liable to a refund or exchange.

Slight variations in fabrication and color may occur. Please take this into consideration when ordering, as this is not a reason accepted under our terms and conditions for an exchange or refund.
If you qualify to return an item it must be returned in its original condition in order to receive the refund/exchange.

If you are not happy with your product due to color and/or sizing problems or a fault please email  sales@fragkakisilias.com within 2 days of receiving with your return reason and request for a returns form. We will send a returns form to you by post, which you will need to complete within 14 days and return with the item/s. On the form you can indicate whether you would like a return or exchange. Any items returned without a returns form will not be accepted. Only under extreme circumstances will a product be refunded or exchanged due to any other reason other than color and/or sizing problems or faulty manufacturing.

If an item is returned we only refund the original price paid for the item itself and the customer is liable for the cost of returning the product. You will be responsible for the cost of returning the item/s to us, and will remain responsible for all returned items until they reach us. Ilias Fragkakis does not compensate for items lost or damaged during the return process; therefore we suggest a tracked parcel upon returning goods.

The item/s you return must be in new, unused, condition and in the original packaging. We will not accept any item that shows any indication of use. In such cases, the item will be returned to the purchaser. All correctly returned items will be credited to the original customers bank account

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